Information We Collect

Personal Information You Provide

When you interact with novariphyse, you might provide us with several types of personal information. This happens when you fill out contact forms, register for our programs, or communicate with our team directly.

• Full name and business contact details
• Email address and phone number
• Business information including industry sector and current stage
• Payment and billing information for service purchases
• Communication preferences and feedback
• Professional background relevant to business planning needs

Information We Collect Automatically

Our website collects certain technical information automatically through standard internet technologies. This helps us understand how visitors use our site and where we can improve things.

How We Use Your Information

We use the information we collect for specific, legitimate business purposes. Everything we do with your data connects back to providing better business planning services and maintaining our relationship with you.

Service Delivery and Administration

Most of what we do with your information relates directly to providing the services you've signed up for. When you enroll in one of our business planning programs, we need your contact details to send materials, schedule consultations, and keep you informed about your progress.

We also use your information to handle billing accurately and maintain records that satisfy Australian tax and business regulations. This isn't optional – it's part of running a legitimate business operation.

Communication and Support

Your email and phone number let us respond to your questions and provide support when you need it. We might send program reminders, helpful resources related to business planning, or updates about services you're currently using.

You can opt out of promotional communications anytime, but we'll still need to send essential service-related messages about programs you're enrolled in.

Service Improvement and Development

Aggregated data helps us understand what's working well and what needs attention. We look at patterns in how people use our site and interact with our content. This informs decisions about new program offerings and improvements to existing services.

Legal Basis for Processing (Australian Context)

Under Australian privacy law, we need legitimate reasons to collect and use your personal information. Here's where we stand legally with the data we handle.

• Contractual Necessity: When you sign up for our services, we need your information to fulfill our agreement with you. Can't really deliver business planning support without knowing who you are or how to reach you.
• Consent: For marketing communications and certain optional features, we ask for your explicit permission. You're in control of these preferences and can change them whenever you want.
• Legal Obligations: Australian business regulations require us to keep certain records for tax purposes and financial auditing. We're not thrilled about the paperwork either, but it's not negotiable.
• Legitimate Interests: We have valid business reasons for things like fraud prevention, site security, and improving our services. These interests don't override your fundamental privacy rights.

Information Sharing and Disclosure

We keep your information within a tight circle. The only time we share data is when it directly supports delivering our services or when we're legally required to.

Service Providers We Work With

A few trusted partners help us operate our business. Our email platform handles program communications. Our payment processor manages transactions securely. Our web hosting provider keeps the site running smoothly.

Each of these providers has signed agreements requiring them to protect your data and use it only for the specific purposes we've authorized. They can't use your information for their own marketing or sell it to anyone else.

Legal Requirements

In rare situations, we might need to disclose information to comply with Australian law enforcement requests, court orders, or regulatory requirements. We only provide what's legally required and will notify you when permitted by law.

Your Privacy Rights

Australian privacy law gives you significant control over your personal information. These rights aren't just theoretical – we've built processes to make them practical and accessible.

How to Exercise Your Rights

Send your request to info@novariphyse.com with "Privacy Request" in the subject line. Include enough detail for us to identify your account and understand what you're asking for. We'll respond within 30 days, though complex requests might take a bit longer – we'll let you know if that's the case.

We might need to verify your identity before processing certain requests. This protects your information from unauthorized access. Usually a confirmation from your registered email address is sufficient.

Data Security Measures

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security approach combines technical measures with organizational policies.

Technical Safeguards

Our website uses SSL encryption for data transmission. This means information traveling between your browser and our servers is scrambled and unreadable to anyone who might intercept it. Payment information passes through PCI-compliant processors – we don't store complete credit card numbers on our systems.

We maintain firewalls and intrusion detection systems. Access to personal information is restricted to staff members who need it to do their jobs. Our hosting infrastructure includes regular security updates and monitoring.

Organizational Practices

Staff receive training on privacy obligations and proper data handling. We have policies covering everything from password management to secure disposal of records. Regular reviews help us identify and address potential vulnerabilities.

Despite our precautions, no internet transmission is completely secure. We can't guarantee absolute security, but we're committed to maintaining protections that meet current industry standards for Australian businesses.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention periods balance practical business needs with your privacy interests and Australian legal requirements.

Active Client Data

While you're enrolled in our programs or actively using our services, we maintain your complete account information. This includes contact details, program history, and communication records. You need this information available for us to provide proper support.

Post-Service Retention

After you complete our programs or your last interaction with us, we keep basic records for seven years. This meets Australian Taxation Office requirements and allows us to handle any follow-up questions or concerns you might have.

Marketing contact information stays active until you unsubscribe or request removal. Once you opt out, we suppress your details from promotional lists within 10 business days.

Deletion Procedures

When retention periods expire, we securely delete or anonymize your information. This means either completely removing it from our systems or stripping out identifying details so it can't be traced back to you.

If you request deletion before standard retention periods end, we'll accommodate that where legally permissible. Some records must be maintained for regulatory compliance regardless of your preference.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These are small text files stored on your device that help the site function properly and provide better service.

Essential Cookies

Some cookies are necessary for basic site operation. They remember your session as you move between pages and maintain your preferences during your visit. These can't be disabled without breaking core functionality.

Analytics Cookies

We use analytics tools to understand how visitors interact with our site. This shows us which pages are most helpful, where people are getting stuck, and what content resonates. The data is aggregated and doesn't identify you personally.

Managing Cookie Preferences

Your browser settings let you control cookies. You can block them entirely, delete existing ones, or set up notifications before new ones are stored. Keep in mind that disabling cookies might affect site functionality and your experience.

Third-Party Links and Services

Our website occasionally links to external resources or mentions third-party tools relevant to business planning. We don't control these outside sites or their privacy practices.

When you click a link that takes you away from novariphyse.com, you're subject to that other site's privacy policy. We encourage you to review their terms before sharing personal information. We're not responsible for how external sites handle data.

If we integrate third-party services directly into our site – say, an embedded video player or social media feed – those providers might collect information about your interaction. We choose partners carefully, but you should understand their practices independently.

Changes to This Privacy Policy

We review and update this policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active clients by email and post the updated policy on our website.

The "Last Updated" date at the top of this page shows when the current version took effect. Checking back occasionally helps you stay informed about how we're handling your information.

Continuing to use our services after policy updates constitutes acceptance of the changes. If you disagree with modifications, you can discontinue service and request deletion of your information subject to our retention obligations.

Children's Privacy

Our business planning services target adults and business professionals. We don't knowingly collect information from individuals under 18 years of age.

If you're a parent or guardian who believes your child has provided us with personal information, contact us immediately. We'll delete the information promptly once we verify the situation.

Complaints and Disputes

If you're concerned about how we've handled your personal information, we want to hear about it. Contact our privacy officer at info@novariphyse.com with details of your complaint.

We'll acknowledge your complaint within five business days and investigate thoroughly. Most issues can be resolved through direct discussion. We'll provide a written response explaining our findings and any actions we're taking.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the regulatory body overseeing privacy compliance in Australia. Visit oaic.gov.au for information about their complaints process.